On Following Rules

You don’t always have to follow the rules, but when you do the things will usually go more smoothly, as people will be able to follow the set processes without thinking or considering outcomes.

And if you need something outside of the norm, be prepared to negotiate and find creative ways to bend the system to your needs.

Remember, you’re dealing with people, so if you treat them kindly and appeal to their humane side, they will be more likely to help you.